ua888 Privacy Policy

This Privacy Policy ("Policy") is issued by ua888 ("ua888," "we," "us," "our") and applies to all personal data collected from individuals ("you," "your," "Player") who access, register on, or use the online casino and sports betting platform at ua888.one ("the Platform").

ua888 is committed to protecting the privacy and security of all personal information entrusted to us by our players. This Policy explains what data we collect, why we collect it, how we use and protect it, who we share it with, how long we keep it, and what rights you have over your data.

This Policy applies to personal data collected through the Platform, through any communications you initiate with ua888's customer support team (via live chat or email), and through any promotional activity conducted by or on behalf of ua888. It does not apply to third-party websites or services that may be linked from the Platform, which are governed by their own privacy policies.

For the purposes of the Data Privacy Act of 2012 (Republic Act 10173) and applicable implementing regulations, ua888 acts as the personal information controller ("PIC") in respect of personal data collected through the Platform.

ua888 determines the purposes for which and the manner in which personal data is processed on the Platform. Where ua888 engages third-party service providers to process personal data on its behalf (e.g., payment processors, game providers, identity verification services), those parties act as personal information processors ("PIPs") under ua888's instruction and are bound by appropriate data processing agreements consistent with Philippine law.

Contact details for ua888's designated data privacy officer and privacy-related enquiries are set out in Section 16 of this Policy.

ua888 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

ua888 does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for KYC compliance and legal obligations. Where such data is required, we will explain the purpose and obtain appropriate consent at the point of collection.

ua888 collects personal data through the following channels:

• Direct provision by you — when you register an account, complete KYC, make a deposit, contact support, or update your account settings.
• Automated technical collection — when you access and use the Platform, our servers automatically log technical data including your IP address, device identifiers, and session activity.
• Cookies and tracking technologies — as described in Section 9 of this Policy, ua888 uses cookies and similar technologies to maintain session state, analyse usage patterns, and improve Platform performance.
• Third-party identity verification providers — where KYC verification is conducted through an approved third-party identity verification service, that provider may share verification results and supporting data with ua888.
• Payment processors — GCash, PayMaya, BDO, BPI, Metrobank, and other payment providers share transaction data necessary to process and reconcile deposits and withdrawals on your account.
• Fraud and risk screening providers — ua888 may receive risk signals and screening data from third-party providers engaged to detect fraud, money laundering, and other prohibited activity.

ua888 processes personal data only for the purposes specified below and only where a lawful basis for that processing exists under the Data Privacy Act of 2012.

ua888 does not use personal data for automated decision-making that produces significant legal effects on players without human oversight, except where required by our regulatory compliance obligations.

ua888 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following circumstances and only to the extent necessary:

• Service Providers. ua888 engages trusted third-party providers to support Platform operations including payment processing (GCash, PayMaya, BDO, BPI, Metrobank), game provision (e.g., JILI and other certified providers), identity verification, customer support tooling, and analytics. These providers access personal data solely to perform their contracted functions and are bound by data processing agreements.
• Regulatory and Law Enforcement Authorities. ua888 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), Philippine law enforcement agencies, or courts of competent jurisdiction where required by law, regulation, or valid legal process.
• Fraud Prevention Networks. ua888 may share data with industry fraud prevention consortia or screening services to identify and prevent fraudulent activity, multi-accounting, and money laundering across the Philippine online gaming sector.
• Business Transfers. In the event of a merger, acquisition, or sale of all or part of ua888's business or assets, personal data held by ua888 may be transferred to the acquiring entity, subject to equivalent data protection obligations and prior notice to affected players where required by law.
• With Your Consent. Where you have expressly consented to a specific disclosure not covered above, ua888 will share your data accordingly.

All third parties with whom ua888 shares personal data are required to handle that data in compliance with applicable Philippine data protection law and ua888's data sharing standards. ua888 does not permit third-party service providers to use player personal data for their own independent purposes.

The ua888 Platform is operated primarily for and from the Philippines. Some third-party service providers engaged by ua888 — including game software providers, cloud infrastructure providers, and fraud screening services — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, ua888 ensures that appropriate safeguards are in place to protect the transferred data to a standard at least equivalent to the protections afforded by the Data Privacy Act of 2012. Safeguards may include standard contractual clauses approved by the National Privacy Commission, transfers to jurisdictions with adequate data protection laws, or other mechanisms permitted under RA 10173 and its implementing rules.

ua888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Key retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of the relevant transaction as required by the Anti-Money Laundering Act (AMLA) and AMLC regulations.
• Gaming History: Retained for a minimum of three (3) years for responsible gaming monitoring, dispute resolution, and regulatory audit purposes.
• Customer Support Records: Retained for two (2) years from the date of the support interaction.
• Marketing Data: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention requirements.

Following the expiry of the applicable retention period, ua888 will securely delete, destroy, or anonymise your personal data so that it can no longer be attributed to you.

ua888 uses cookies and similar tracking technologies (collectively, "Cookies") to operate the Platform, maintain your login session, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device by your browser.

ua888 uses the following categories of Cookies:

• Strictly Necessary Cookies. Essential for Platform functionality including login session management, security, and fraud prevention. These cannot be disabled without impairing Platform function.
• Performance and Analytics Cookies. Collect anonymised data about how visitors use the Platform (e.g., pages visited, time on site) to help ua888 improve performance and usability.
• Functional Cookies. Remember your preferences (e.g., language settings, game lobby layout) to personalise your Platform experience.
• Marketing Cookies. Used where you have consented to receive promotional communications based on your Platform usage. ua888 does not serve third-party advertising via the Platform.

You may configure your browser to refuse or delete Cookies at any time. However, disabling strictly necessary Cookies will prevent you from logging in and using the Platform. ua888's Cookie preferences can be managed through your browser settings.

ua888 sends promotional communications — including information about new games, bonus offers, and Platform updates — only to players who have expressly opted in to receive such communications at the time of registration or through their account settings.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting ua888 support. Withdrawal of consent will be processed promptly and will not affect the lawfulness of any processing conducted prior to withdrawal.

ua888 implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, accidental or unlawful destruction, alteration, loss, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption on all data transmitted between your device and ua888 servers.
• Password hashing using modern one-way cryptographic algorithms. ua888 never stores passwords in recoverable plain text form.
• Two-factor authentication (2FA) available on all accounts via Philippine mobile OTP, providing an additional layer of login security.
• Role-based access control ensuring that internal ua888 personnel can only access personal data required for their specific role.
• Regular third-party penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems monitoring for unauthorised access attempts and anomalous activity on ua888 infrastructure.

Despite these measures, no internet-based system is completely immune to security risks. ua888 encourages all players to use strong, unique passwords, enable 2FA, and contact support immediately if they suspect any unauthorised activity on their account.

In the event of a personal data breach that poses a risk to your rights and freedoms, ua888 will notify the National Privacy Commission and affected players within the timeframe required by RA 10173 and its implementing rules.

The ua888 Platform is strictly restricted to individuals aged 21 years and above in accordance with PAGCOR guidelines for online casino gaming in the Philippines. ua888 does not knowingly collect personal data from any person under the age of 21.

If ua888 discovers or is notified that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, delete the personal data involved, and take appropriate steps as required under Philippine law. If you believe a minor has registered on ua888, please contact us immediately using the details in Section 16.

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ua888:

• Right to be Informed — to know whether ua888 holds personal data about you and to be informed of how it is being used.
• Right to Access — to obtain a copy of your personal data held by ua888.
• Right to Rectification — to have inaccurate or incomplete personal data corrected.
• Right to Erasure or Blocking — to request the deletion or blocking of your personal data where its processing is unlawful or no longer necessary, subject to ua888's legal retention obligations.
• Right to Object — to object to the processing of your personal data for marketing or other non-essential purposes.
• Right to Data Portability — to receive a structured, machine-readable copy of personal data you have provided to ua888, where technically feasible.
• Right to Damages — to claim compensation where you have suffered damage as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.
• Right to File a Complaint — to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact ua888 through the customer support channel or via the data privacy officer details in Section 16. ua888 will respond to all valid data subject requests within 30 calendar days, and will verify your identity before acting on any access, correction, or deletion request.

If you have a concern or complaint about how ua888 has handled your personal data, please contact us in the first instance using the details in Section 16. ua888 takes all privacy complaints seriously and will investigate and respond within a reasonable timeframe.

If you are not satisfied with ua888's response to your complaint, or if you believe your rights under the Data Privacy Act of 2012 have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the supervisory authority responsible for enforcing RA 10173.

ua888 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform, not less than seven (7) days before the revised Policy takes effect, except where a shorter period is required by law.

The effective date shown at the top of this page reflects the date of the most recent revision. Continued use of the Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to remain informed of how ua888 handles your personal data.

Archived versions of previous Privacy Policies are available upon written request to ua888's data privacy officer.

For any questions, concerns, or requests relating to this Privacy Policy or to the exercise of your data subject rights under the Data Privacy Act of 2012, please contact ua888 using the details below. Our data privacy officer and customer support team are available in both English and Tagalog.

Platform: ua888.one
Privacy Enquiries Email (plain text — not a link): [email protected]
Support Hours: 24/7 — English & Tagalog agents
Registered: Philippines

For general Terms of Service, see our Terms & Conditions. For responsible gaming information and self-exclusion tools, see our Responsible Gaming page. For general information about ua888, see our About Us page.